30-Day Satisfaction Guarantee on All Products
All new products you purchase from NEWYES are satisfaction guaranteed. If any product fails to meet your reasonable expectations, it may be returned for replacement or refund less shipping. The product must be returned in the original packaging within the 30-day period. Your return label will require you to return the item at your own expense. If you return a defective, damaged or incorrect item, you won't be refunded. It can take up to 30 days for an item to reach us once you return it. Please contact us to get the return address. Once the item is received at our warehouse, it takes 3-5 business days for the refund amount to show up in your account.
1-Year Limited Warranty on NEWYES Products
Along with the guarantee, NEWYES warrants all products & accessories against manufacturing defects in materials and workmanship under normal consumer use for a period of 1-Year from the date of original purchase. During this warranty period, if a defect arises in the product, and you follow the proper instructions for returning the product, we will repair or replace your product. Replacements will be the same model as originally purchased; every attempt to replace the same color will be made. This limited 1 year warranty applies to any repair, replacement part or replacement product for the remainder of the original warranty period.